Knox Case Study Research Paper Example | Topics and Well Written Essays - 500 words

Knox Case Study - Research Paper Example As his manager, I would be positive about his success in winning a new client to the company but would not communicate his strategy to other employees and external stakeholders. I would also urge him to be more sensitive to possible ethical concerns. No action should be taken against Knox for his initiatives but he should instead be advised to be more careful not to breach ethical values in his sales initiatives. My reaction would be based on an understanding of dilemma that employees face in defining moments and the possible consequences of victimizing employees for choosing a right thing over another. Knox did not take advantage of the client but used his skills to draw the client’s attention to what he could offer and subsequently what his organization could offer. He was also not deceitful but generated mutual benefit for both the company and the client and should therefore not be reprimanded (Humphreys, Amed, Pryor, Hanson, Peppers, Rogers and Borg, 2009; Badaracco, 1998) . Being another manager in the company, I would consult with Armadillo to determine their opinion about their interaction with Knox. My interest would be to determine their derived utility from the interaction for ethical consideration. If they consider the approach dishonest and they believe that Knox initiatives coerced them, then I would explain to them our ethical policies and consider a remedy and a possible action against Knox. Their satisfaction with the initiative would, however, communicate utilitarian ethics because ethics is circumstantial (Badaracco, 1998). I would advise other salespeople to be careful in their sales initiatives because while some clients might consider such acts as ethical, others may be offended because of cultural diversity.